FAQs

How long does shipping take?

Orders are typically processed within 1–2 business days. Once dispatched, delivery usually takes 5–7 business days depending on your location and the product ordered.

Do you provide tracking information?

Yes. Once your order has been shipped, you’ll receive tracking information via email where available.

Where do you ship from?

We work with trusted global fulfillment partners to source and deliver curated products directly to our customers.

Can I cancel my order?

Orders can be cancelled within 12 hours of purchase. After this period, your order may already be processing or prepared for shipment.

What if my order arrives damaged?

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging so we can help resolve the issue quickly.

Do you accept returns?

Yes. We accept returns within 14 days of delivery for eligible unused items in their original condition and packaging.

How do I contact support?

You can contact us anytime at:

support@shopmoodhaus.co.uk

We aim to respond to all enquiries as quickly as possible.

Are your products quality checked?

We carefully select products based on functionality, design, and overall customer appeal. While we work with fulfillment partners, we aim to curate products that align with the MoodHaus standard and aesthetic.

Why does MoodHaus only sell selected products?

MoodHaus was created to focus on curated modern finds rather than overwhelming customers with thousands of random products. We aim to highlight useful, trending, and aesthetically pleasing products people actually want to use.